Policies

Return policy

Everything you need to know before sending an item back. Read the rules below, then call us to start a return.

Rules & regulations

30-day window, original condition, original payment refund.

Returns must be requested within 30 days of the delivery date. Requests after day 30 are not accepted.
Items must be unused, in their original packaging, and include all tags, manuals, and free gifts that came with the order.
Custom-made cricket bats, personalized gear, and items marked "Final Sale" cannot be returned or exchanged unless they arrive defective.
Hygiene-sensitive products (innerwear, socks, mouthguards, protective padding) are only eligible if the factory seal is unbroken.
The customer is responsible for the return shipping cost unless the item was shipped incorrectly or arrived damaged.
Once the returned item reaches our warehouse and passes inspection, refunds are issued to the original payment method within 7 business days.
Exchanges are subject to availability. If the requested replacement is out of stock, a full refund is issued instead.

Items returned after the 30-day window.
Products showing clear signs of use, wear, or washing.
Custom cricket bats ordered through the Bat Builder (unless defective on arrival).
Items missing original packaging, tags, or accessories.

Call us with your order number to begin — we'll guide you through drop-off or pickup.

Keep your order number and a photo of the item ready.

Policies

Everything you need to know before sending an item back. Read the rules below, then call us to start a return.

30-day window, original condition, original payment refund.

Returns must be requested within 30 days of the delivery date. Requests after day 30 are not accepted.
Items must be unused, in their original packaging, and include all tags, manuals, and free gifts that came with the order.
Custom-made cricket bats, personalized gear, and items marked "Final Sale" cannot be returned or exchanged unless they arrive defective.
Hygiene-sensitive products (innerwear, socks, mouthguards, protective padding) are only eligible if the factory seal is unbroken.
The customer is responsible for the return shipping cost unless the item was shipped incorrectly or arrived damaged.
Once the returned item reaches our warehouse and passes inspection, refunds are issued to the original payment method within 7 business days.
Exchanges are subject to availability. If the requested replacement is out of stock, a full refund is issued instead.

Items returned after the 30-day window.
Products showing clear signs of use, wear, or washing.
Custom cricket bats ordered through the Bat Builder (unless defective on arrival).
Items missing original packaging, tags, or accessories.

Call us with your order number to begin — we'll guide you through drop-off or pickup.

Keep your order number and a photo of the item ready.